1	Keeping All The Plates Spinning Technology Support Options at the District Level Hancock County Schools Lou Casini, Technology Coordinator Lucas Flati, Network Consultant
2	Keeping All The Plates Spinning Technology Support Options at the District Level Hancock County Schools Lou Casini, Technology Coordinator Lucas Flati, Network Consultant
3	Support? We Don’t Need No Stinkin’ Support!
4	Support? We Don’t Need No Stinkin’ Support!
5	Support? We Don’t Need No Stinkin’ Support!
6	Supported Areas WVEIS (Administration/Data Management) LAN Design, Implementation & Maintenance Hardware Installation/Maintenance/Upgrade Software Installation, Upgrades, License Verification, Patch Management Security (surveillance, ID Badges) Training Administrative Curriculum Related Support Personnel
7	Hancock County Schools Technology Staff Technology Coordinator Network Consultant/Assistant to the Coordinator School Technology Representatives Building Technology Contacts in Each School (Stipend Provided) Elementary School Computer Lab Resource Teachers (New this year) WVEIS Technician Larry Green, RESA 6 RESA 6 WVEIS Support David Palmer, Ronda Kouski, RESA 6 Network Support Eric Petrucci (state), Eric Schoenian State Support Resources
8	Hardware/Software Support Support via our website http://www.hancockschools.org/tech_support.html Options include: PDF Online Support Request Form to email or print Email Request Form Live Support Link via GoToAssist from Citrix Systems GoToMyPC Accounts installed for Secretaries using ISAC Server Management via Microsoft Terminal Services
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15	Altiris Deployment Solution
16	Altiris Deployment Solution Single deployment solution for desktops, servers, notebooks, and handhelds Secure management features from unauthorized personnel Provides tools for hands-free migration Support for Intel’s Wired for Management specifications including PXE and Wake on LAN.
17	Altiris Deployment Solution Suite of Programs RapidInstall Installation of software, Updates, Service Packs, and configuration changes to PC’s RapiDeploy PC Cloning and Image Creation PC Transplant Pro Gathers user data into a single package
18	Altiris Deployment Solution Mass Deploy Operating Systems Assign Unique Security ID’s (SIDS) Configure User Information Configure Network Settings Individual OS licenses can be used for each machine Deploy Installation Packages User Specific Software Department Specific Software Security Patches Service Packs
19	Altiris Deployment Solution Events can affect individual computers or groups of computers. Schedule events to occur instantly or overnight Events can be saved and reused as needed Events can be rolled back in the event that it does not work properly
20	Altiris Deployment Solution
21	Altiris Deployment Solution
22	Altiris Deployment Solution
23	Altiris Deployment Solution
24	Backup Protocol Three level backups of all critical data to network storage appliances SNAP Servers at each school location Monday Backup overwritten on Wednesday Tuesday Backup overwritten on Thursday Friday Backup overwritten on Friday GradeQuick Data Backup to Central Office via FTP will resume when firewall permits. Snap Servers also host school web sites.
25	Software in Use Administrative Jackson Software GradeQuick v.9 Edline Coursewhere Staff Development Management (from Solutionwhere, Inc Hancock County Staff Development Site Adobe Acrobat Professional (v.6.0) Microsoft Office Suite IBM Client Access for WVEIS AESOP Substitute Callout System Edulog Transportation Management Software IEP 2000
26	WVEIS Data Integration Making Data User Friendly “AODBC” (Almost ODBC) Integrating Data using Office components Microsoft Excel Generating Network User Lists from WVEIS Data Students & Staff Microsoft Access Utilize LINKED FILES to develop School Database Update Linked Files Daily Use to print Lunch Cards, ID Badges, Mail Merges, Bus Lists, Mailing Labels, Custom Reports, etc. WVEIS Add-on Programs, Download to PC/Network
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29	WVEIS Data Integration
30	WVEIS Data Integration
31	WVEIS Data Integration
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33	Software in Use Curriculum Compass Software Microsoft Office Suite Adobe Photoshop Macromedia Studio MX Suite Autocad Course related software Bridges Follett Library Management
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35	"Hancock County Schools Technology Office" Hancock County Schools Technology Office Lou Casini, Technology Coordinator, lcasini@access.k12.wv.us Lucas Flati, Network Consultant, lflati@access.k12.wv.us 304-564-3411 Option 7 www.hancockschools.org